Frequently Asked Questions (FAQ)

1. How long does shipping take?

All orders are processed within 24–48 business hours. Delivery typically takes 5–10 business days in the U.S. and 7–15 business days internationally, depending on location and customs. Tracking is provided once your order ships.

2. Do you ship internationally?

Yes, we proudly offer worldwide shipping through trusted global carriers.

3. Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number by email so you can follow your delivery in real time.

4. What phones are your smartwatches compatible with?

Our smartwatches are compatible with:
✅ iPhone
✅ Android
✅ Most unlocked carriers worldwide

Some models can also function independently without a phone.

5. Do your watches require a SIM card?

A SIM card is optional, depending on how you want to use your watch.

Certain models support a Nano SIM card, which allows:

• Independent calling & texting

• Mobile internet access

• GPS tracking

• SOS emergency features

If no SIM is used, the watch still works through Bluetooth and WiFi when connected to a smartphone. Please check each product page for exact capabilities.

6. Are your watches waterproof?

Our watches are water-resistant, meaning they can handle:

• Rain

• Handwashing

• Sweat

• Light splashes

⚠️ They are not designed for swimming, bathing, or deep water use unless explicitly stated on the product page.

7. How long does the battery last?

Battery life varies by model and usage:
✅ 1–3 days with active use
✅ Up to 5 days on standby

Each product page lists specific battery capacity details.

8. Are your watches safe for kids?

Yes. Many of our models are designed with child safety features, including:

• Real-time GPS tracking

• Parent controls

• SOS emergency alerts

• Safe contact monitoring

Perfect for safety and peace of mind.

9. What is your return policy?

We offer a 30-Day Money-Back Guarantee on all eligible items. If your item has an issue within 30 days of delivery, you may qualify for:
✅ A replacement
✅ Or a full refund

Items must be returned in original condition.

10. What if my watch arrives damaged or defective?

If your watch arrives defective, contact us within 48 hours of delivery with photo or video proof. We will provide:
✅ A replacement
✅ Or a full refund

11. Do your watches come with a warranty?

We do not offer a traditional manufacturer warranty. However, every purchase is protected by our 90-Day Money-Back Guarantee.

If your smartwatch arrives:
✅ Defective
✅ Not functioning as described
✅ With verified technical issues

You are eligible for a full refund or replacement within 90 days of delivery.

What the 90-Day Money-Back Guarantee Covers:

• Manufacturer defects

• Non-functioning hardware on arrival

• Verified performance issues

What Is NOT Covered:

• Physical damage from drops or impact

• Water damage

• Damage from misuse or improper charging

• Normal wear and tear

• Unauthorized repairs or modifications

To start a claim, contact us at:
📧 info@raezuresmartwatches.com
All claims require photo or video proof.

12. Is my payment information secure?

Yes. Our website uses:
🔒 Bank-grade SSL encryption
✅ Secure certified payment processors
🚫 We never store your credit card information

Your checkout is 100% secure.

13. What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

• Shop Pay

14. Will I be charged customs or import fees?

International customers may be responsible for customs duties or import taxes, depending on local regulations. These fees are not charged by us and are the buyer’s responsibility.

15. Can I cancel or change my order after placing it?

Orders may only be canceled or modified within 12 hours of purchase. Once processing begins, changes are no longer possible.

16. Why is my shipment delayed?

Delays may occur due to:

• High order volumes

• Weather conditions

• Customs inspections

• Carrier delays

You will always receive order updates via email.

17. Are your products quality tested?

Yes. Every smartwatch is inspected and tested for performance and reliability before shipping.

18. Where is your business located?

We operate from the United States and ship worldwide.

19. How do I contact customer support?

📧 Email: info@raezuresmartwatches.com
⏱️ Response Time: 24–48 business hours

If your question wasn’t answered here, contact us anytime and we’ll be happy to assist you.